Effective Date: November 27, 2024

Welcome to smartmountandsecure.com, operated by Macstevellc. We strive to provide exceptional TV mounting, sound system installations, light fittings, and security camera setup services. If you are unsatisfied with your purchase or service, this Refunds and Returns Policy outlines how we handle returns and refunds to ensure transparency and fairness.

1.⁠ ⁠Scope of This Policy

This policy applies to all products and services purchased through smartmountandsecure.com or from Macstevellc at our physical location: 2775 N State Highway 360, Grand Prairie, TX 75050.

2.⁠ ⁠Return and Refund Eligibility

Services

Refunds for services rendered (e.g., TV mounting, sound system installations, light fittings, security camera setup) are eligible only if:

The issue is directly related to the quality or execution of the service.

The refund request is submitted within 7 calendar days of service completion.

Attempts to resolve the issue through follow-up service have been unsuccessful.

Products

Products purchased from us (e.g., mounts, cables, accessories) may be returned under the following conditions:

The return is initiated within 14 calendar days of purchase.

The product is unused, in its original packaging, and in resalable condition.

A valid proof of purchase (receipt or order confirmation) is provided.

Exclusions:

Customized or special-order products are non-returnable.

Items damaged due to misuse, improper installation by the customer, or accidents are not eligible for returns or refunds.

3.⁠ ⁠How to Initiate a Return or Refund

Contact Us: Email [email protected] or call us at (214)-228-6056 with your order number, proof of purchase, and a detailed explanation of the issue.

Approval Process:

Our team will review your request within 2-3 business days and provide further instructions.

For services, we may schedule a follow-up visit to address concerns before processing a refund.

Returning Products: If approved, you will receive a Return Authorization Number (RAN). Ship or deliver the product to:
Macstevellc
2775 N State Highway 360
Grand Prairie, TX 75050

4.⁠ ⁠Refund Process

Services: Approved refunds for services will be processed back to the original payment method within 7-10 business days after approval.

Products: Refunds for eligible returned products will be issued within 7-10 business days of receiving the product in acceptable condition.

Note: Shipping and handling fees are non-refundable. For product returns, customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5.⁠ ⁠Exchanges

We do not offer direct exchanges. If you need a replacement, please return the original item per this policy and place a new order.

6.⁠ ⁠Fees and Costs

A restocking fee of 10% may apply to product returns, deducted from the refund amount.

If a technician visit is required to address a service issue, and the issue is found to be unrelated to our workmanship, a $50 service fee will apply.

7.⁠ ⁠Non-Refundable Items and Situations

Labor fees for completed services are non-refundable unless the quality issue is validated.

Products damaged after purchase or altered in any way.

Unauthorized returns without a valid RAN.

8.⁠ ⁠Contact Information

If you have questions about this policy or need assistance, please contact us:

Email: [email protected]

Phone: 214-228-6056

Address: 2775 N State Highway 360, Grand Prairie, TX 75050

We are committed to resolving your concerns promptly and professionally.

Thank you for choosing Macstevellc and smartmountandsecure.com for your smart installation needs!