Welcome to SmartMountAndSecure.com (“Website”), owned and operated by Macstevellc (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of our users (“you” or “your”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our Website and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data Controller

The data controller for the purposes of GDPR is: Macstevellc
Address: 2775 N State Highway 360, Grand Prairie, TX 75050
Email: [email protected]

2. Data We Collect

We may collect the following categories of personal data:

• Personal Identification Information: Name, email address, phone number, and physical address (if provided).
• Service Details: Information about the services you request or purchase, such as TV mounting, sound systems, light fittings, or security camera installations.
• Website Interaction Data: IP address, browser type, device information, and browsing behavior on our Website.
• Payment Information: Billing details for processing transactions (handled securely by third-party payment processors).
• Communication Records: Emails, messages, or calls made to us regarding inquiries or services.

We do not collect sensitive personal data unless explicitly required and consented to.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and deliver the services you request.
• To manage payments and process transactions.
• To communicate with you about bookings, inquiries, or updates regarding our services.
• To improve our services, Website functionality, and user experience.
• To comply with legal obligations or resolve disputes.
• To send promotional communications about our services (with your explicit consent).

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

• Consent: Where you have provided explicit consent for specific purposes (e.g., marketing communications).
• Contractual Necessity: To fulfill the services or transactions you have requested.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For improving our services, ensuring Website security, and maintaining business operations.

5. How We Share Your Data

We do not sell or rent your personal data to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third parties who assist in delivering our services (e.g., payment processors, technicians, and hosting providers).
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of the business, your data may be transferred as part of the transaction.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

• Customer data: Retained for the duration of your relationship with us and up to 7 years after the last interaction.
• Communication records: Retained for up to 2 years unless required for legal purposes.

7. Data Security

We implement robust security measures to protect your personal data, including:

• Encryption for data transmission and storage.
• Regular monitoring for vulnerabilities.

Restricted access to authorized personnel only.
However, no online transmission is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

8. Your Rights Under GDPR

As a user, you have the following rights concerning your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data (“right to be forgotten”).
• Restriction: Request restrictions on how we process your data.
• Objection: Object to certain types of data processing, including direct marketing.
• Portability: Request your data in a portable format.
• Withdraw Consent: Withdraw your consent at any time for data processing based on consent.

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect Website analytics.

• Functional cookies: Essential for Website functionality.
• Analytical cookies: For tracking and improving user experience.
  You can manage cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. International Data Transfers

If you access our services from outside the United States, please note that your data may be transferred and processed in the U.S., where privacy laws may differ from your country of residence.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on this page, and significant updates will be communicated to you directly if applicable.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or data practices, contact us:
Macstevellc
Address: 2775 N State Highway 360, Grand Prairie, TX 75050
Email: [email protected]

By using our Website and services, you consent to the terms of this Privacy Policy. Thank you for trusting Macstevellc with your privacy!